구인 미시사가) Customer Service Specialist

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admin
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2023-11-03 19:02
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업소명 및 지역: YONGE SERVICE COMPANY

 

업소 공식 연락처 : 647-970-7678

업소 공식 이메일: yongeservicec@gmail.com

 

이력서를 상기 된 이메일로 보내 주시면 검토 후 연락드리겠습니다.

 

 

Customer Service Specialist

Royal Sovereign is a leading manufacturer and distributor of office products, graphic lamination solutions and
appliances headquartered in Rockleigh New Jersey. With its broad range of products, Royal Sovereign provides
products for home and office in more than 100 countries. For more information see http://www.royalsovereign.ca.
Job Description | Responsibilities will include, but are not limited to:

 Responding and dispatching incoming customer calls
 Diagnose end user problems using systematic listening and probing approach by supporting a
specified line of products using defined problem solving methodology
 Researches problem/case history using computerized system for relevant repair or product
information
 Validates existing product warranty dates and status with callers
 Logs call records and assigns call types
 Escalates calls to support group via warm transfer for problem resolution in matters of greater
complexity
 Is required to remain current on new developments and changes through ongoing circular, e-mail,
manual review; attends training updates as required by industry certifications or company/ client
requirement
 Communicate with resellers via email and fax to issue return authorizations, ensure receipt of
returned goods, and maintain organized records of all transactions including issuing Customer Return
Authorization Numbers
 Issue a Credit Memo based on issued RA or SR (Service Request) number
 Issue a Credit Memo related to Rebate Programs of customers
 Conducts limited suggestive selling of client service and support products
 Create monthly product/service reports via excel spreadsheets with basic formulae
 Exercise judgment in using guidelines established in policies and procedures to make decisions on
service issues, such as replacement orders, servicing requests and authorizing return

 

Required Skills and Qualification
 Excel & Outlook skills
 Fluent in English, Bilingual language, English & French or Koran, is preferred.
 Excellent communication is asset

 

Compensation and benefit

 Salary Budget: $17.5/hr
 Medical Benefit after 3 month probation period
 Working Hours: 8:30 am to 5:30·pm
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